What WE did: Web design & development
Client: sugarcrm support
Business Type: enterprise crm
Challenge: IMprove web-based support
Support site with Inadequate usability was confusing and frustrating to customers and partners. Some key usability Gaps:
Strictly hierarchal, tree-based information architecture, no ability for users to identify needs by user type or product version.
- No “fast track” solution for new users
- Poor search tool with inadequate filters
Overhaul of site UX/UI to eliminate gaps, resulting in greatly improved user experience.
Overwhelmingly positive feedback from customers and partners.